At Seventh Digit Films and Entertainments Pvt. Ltd. ("Company," "we," "our," or "us"), we strive to provide a seamless and enjoyable streaming experience through our OTT Platform. This Refund and Cancellation Policy outlines the terms governing subscriptions, cancellations, refunds, promotional offers, and billing. By subscribing to or purchasing any of our services, you agree to this Policy.

1. Subscription Plans

Our Platform may offer various subscription plans, including monthly, quarterly, half-yearly, annual, pay-per-view, rental, or other promotional plans. The subscription fees, billing cycle, renewal terms, and applicable taxes will be displayed before you complete your purchase.

2. Automatic Renewal

Unless otherwise specified, subscriptions automatically renew at the end of each billing cycle using your selected payment method. By purchasing a subscription, you authorize Seventh Digit Films and Entertainments Pvt. Ltd. to automatically charge the applicable subscription fee until you cancel your subscription.

3. Cancellation of Subscription

You may cancel your subscription at any time through your account settings or by contacting our customer support. Once your cancellation request is processed, your subscription will remain active until the end of the current billing period, after which it will not renew automatically. Cancelling your subscription does not immediately terminate your access to the Platform during the remaining paid subscription period.

4. Refund Policy

Except as expressly stated in this Policy or where required by applicable law, all subscription fees, rental charges, pay-per-view purchases, and other digital content purchases made on the Platform are non-refundable. Since access to digital content is provided immediately upon successful payment, we generally do not provide refunds for partially used subscription periods, unused subscriptions, accidental purchases, dissatisfaction with content, changes in personal preferences, or failure to use the service during the subscription period.

5. Refunds for Duplicate or Unauthorized Transactions

If you believe you have been charged more than once for the same subscription, have experienced a duplicate payment, or identify an unauthorized transaction on your account, you must notify us within seven (7) days of the transaction date. Upon verification, eligible duplicate or unauthorized charges may be refunded through the original payment method or another method determined by the Company.

6. Technical Issues

If you are unable to access the Platform due to technical issues that are solely attributable to Seventh Digit Films and Entertainments Pvt. Ltd., and the issue cannot be resolved within a reasonable time, we may, at our sole discretion, provide an extension of your subscription, account credit, or a partial or full refund where appropriate. Refunds or credits will not be provided for issues arising from your internet connection, device compatibility, outdated software, third-party service interruptions, or circumstances beyond our reasonable control.

7. Promotional Offers and Free Trials

Free trials, discounted subscriptions, promotional offers, gift subscriptions, and coupon-based purchases are subject to the specific terms applicable to each promotion. Unless otherwise stated, fees paid under promotional or discounted offers are non-refundable. If a free trial automatically converts into a paid subscription, you may cancel before the trial period ends to avoid being charged.

8. Payment Failures

If a subscription renewal payment cannot be successfully processed due to insufficient funds, expired payment methods, payment gateway issues, or any other reason, we may suspend or terminate access to paid services until payment is successfully completed. The Company is not responsible for any fees or penalties imposed by your bank or payment provider.

9. Refund Processing

Where a refund has been approved by the Company, it will generally be processed through the original payment method used for the purchase. Depending on your bank, payment provider, or financial institution, the refund may take approximately 7 to 15 business days to reflect in your account. The Company is not responsible for delays caused by third-party payment providers or financial institutions.

10. Account Termination

If your account is suspended or terminated due to a violation of our Terms and Conditions, fraudulent activity, misuse of the Platform, or any unlawful conduct, you will not be entitled to any refund of subscription fees or other payments already made.

11. Changes to Subscription Pricing

We reserve the right to modify subscription plans, pricing, features, or benefits at any time. Any changes will apply to future billing cycles. Existing subscribers will be notified of material pricing changes before the new charges take effect, where required by applicable law.

12. Exceptions Required by Law

Nothing in this Policy limits or excludes any statutory rights or remedies available to consumers under applicable laws. Where a refund is required by law, Seventh Digit Films and Entertainments Pvt. Ltd. will comply with all applicable legal obligations.

13. Contact Us

If you have any questions regarding cancellations, refunds, billing issues, or payment disputes, please contact us:

Seventh Digit Films and Entertainments Pvt. Ltd.
Email: info@7thdigit.in
Website: www.7thdigitfilms.com

Policy Updates

Seventh Digit Films and Entertainments Pvt. Ltd. reserves the right to modify or update this Refund and Cancellation Policy at any time. Any changes will become effective upon publication on the Platform, and your continued use of the Platform after such updates constitutes your acceptance of the revised Policy.

Important Notice

By purchasing a subscription or any digital content through our Platform, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy. Except where required by applicable law or expressly stated in this Policy, all purchases of digital subscriptions and streaming content are final and non-refundable.